1. Introduction

Welcome to the Spotbot Lite mobile application ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, which serves as a control and management interface for the Spotbot Lite UVC disinfection robot, providing remote control, scheduling, monitoring, and reporting capabilities.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Account credentials and profile information
• Organization or facility information (if applicable)
• Payment and billing information (if applicable)
• Information provided when you register, contact us, or configure your Spotbot Lite robot through the app

2.2 Device and Robot Information

As an application designed to control and manage the Spotbot Lite UVC disinfection robot, we collect device-related information, including:

• Spotbot Lite robot identification numbers and serial numbers
• Robot operational data (battery status, UVC lamp status, disinfection cycles completed)
• Disinfection schedules and room configurations
• Disinfection history, logs, and reports
• Robot location and navigation data (if applicable)
• Performance metrics and usage statistics
• Error logs and diagnostic information

2.3 Automatically Collected Information

When you use our mobile application, we may automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers, mobile network information)
• App usage data (features used, time spent, interaction patterns, commands sent to robot)
• Location data (if you enable location services for robot tracking or facility management)
• Technical information (app version, crash reports, performance data, connection status)
• Network information (IP address, connection type, network quality)
• Cookies and similar tracking technologies

2.4 AI-Generated and Analytics Data

Our AI-driven features may generate and store:

• Optimized disinfection schedules and recommendations
• Usage pattern analysis and efficiency insights
• Predictive maintenance alerts and recommendations
• Performance analytics and reporting summaries

3. How We Use Your Information

We use the information we collect for the following purposes:

• Robot Control and Management: To enable you to remotely control, schedule, and manage your Spotbot Lite robot through the mobile application
• Disinfection Services: To facilitate disinfection operations, track cycles, and provide disinfection reports and history
• AI-Driven Features: To provide AI-powered scheduling optimization, predictive maintenance, and performance analytics
• Communication: To send notifications about robot status, disinfection completion, maintenance alerts, and important updates
• Monitoring and Reporting: To track robot performance, generate disinfection reports, and provide usage analytics
• Service Improvement: To analyze app usage patterns, improve our AI algorithms, enhance user experience, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Account Management: To process payments (if applicable), manage your account, authenticate users, and provide customer support
• Safety and Security: To protect your information, prevent fraud, ensure app and robot security, and detect unauthorized access

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business under strict confidentiality agreements (e.g., cloud hosting, payment processing, analytics, technical support, robot firmware updates)
• Robot Integration: With the Spotbot Lite robot hardware and firmware to enable control, monitoring, and data synchronization
• Organizational Accounts: If you use the app through an organizational account, information may be shared with your organization's administrators
• Legal Requirements: When required by law, court order, or government regulation
• Safety and Emergencies: In emergency situations where safety is at risk, we may share necessary information with emergency services or relevant authorities
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with appropriate safeguards)
• Protection of Rights: To protect our rights, property, or safety, or that of our users, in accordance with applicable laws
• With Your Consent: When you have explicitly authorized us to share your information with specific parties

5. Data Security

We implement comprehensive technical and organizational security measures to protect your personal information and robot control data. These measures include:

• Encryption: End-to-end encryption of data in transit and at rest
• Access Controls: Strict authentication mechanisms, role-based access controls, and audit logs
• Secure Storage: Secure data storage and backup procedures
• Regular Security Assessments: Ongoing security audits, vulnerability testing, and updates
• Service Provider Agreements: All third-party service providers handling your information are bound by strict confidentiality and security agreements
• Employee Training: Regular training on privacy and security for all staff
• Incident Response: Procedures for detecting, reporting, and responding to security incidents

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We are committed to promptly notifying you and relevant authorities of any security breaches affecting your information, as required by law.

6. Your Rights and Choices

As a user of our application, you have certain rights regarding your personal information under applicable data protection laws, including:

• Access: Request access to your personal information and robot data maintained in the app
• Amendment: Request correction or amendment of inaccurate or incomplete information
• Deletion: Request deletion of your account and information (subject to legal retention requirements and robot operational needs)
• Portability: Request transfer of your data to another service or export your disinfection reports and history
• Restriction: Request restrictions on how we use or disclose your information (subject to legal limitations and service functionality)
• Opt-Out: Unsubscribe from non-essential communications and marketing materials
• Revoke Consent: Withdraw consent for certain uses of your information (subject to service limitations)
• File a Complaint: File a complaint with us or with relevant data protection authorities if you believe your privacy rights have been violated

To exercise these rights, please contact us at info@spotless.ai or through the app's privacy settings. We will respond to your request within 30 days, as required by law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies in our mobile application to enhance your experience, analyze usage patterns, and improve our services. Types of cookies and tracking technologies we use include:

• Essential Cookies: Required for app functionality, authentication, and security
• Analytics Cookies: Help us understand how users interact with the app to improve features and user experience
• Functional Cookies: Remember your preferences, settings, and login information
• Performance Cookies: Monitor app performance and identify technical issues

You can control cookies through your device settings or app preferences, though disabling certain cookies may affect app functionality.

8. Data Retention

We retain your personal information and robot data in accordance with legal requirements and operational needs:

• Account Information: Personal account information is retained while your account is active and for a reasonable period after account closure
• Robot Data: Disinfection history, logs, and operational data are retained for operational and reporting purposes, typically for the duration of your account and for a reasonable period thereafter
• Legal Requirements: Some information may be retained longer if required by law, court order, or for legal proceedings
• Anonymized Data: After retention periods expire, data may be anonymized and used for research, analytics, or service improvement purposes

When we no longer need your information and are not legally required to retain it, we will securely delete or anonymize it in accordance with our data destruction policies.

9. Children's Privacy

Our Spotbot Lite app is designed for use by adults in professional and organizational settings. We do not knowingly collect information from children under 13 years of age. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us immediately at info@spotless.ai.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, particularly when:

• Our service providers or data centers are located internationally
• Robot firmware updates or cloud services are hosted internationally

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. All international transfers comply with privacy regulations and use approved transfer mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us and Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or to exercise your privacy rights, please contact us: